Account Setup

Set up your organization in the Account settings
RAYVN can be set up according to your specific organization. Most of this is done in the Account settings. Click on your gear icon in the top right corner o...
Wed, 15 Mar, 2023 at 11:32 AM
Create users
In order to create new users that will be able to use RAYVN, you have to be assigned one of the following roles: Customer admin - can edit all users in ...
Wed, 8 Mar, 2023 at 12:47 PM
Create teams
To be able to notify you and your colleagues about an incident, you have to be added to a team. RAYVN comes with a default team, but you can create as many ...
Thu, 3 Mar, 2022 at 2:05 PM
Create log templates
A log template is an important part of preparing your organization for any type of critical event. A log template consists of a predefined set of: Title a...
Wed, 8 Mar, 2023 at 1:52 PM
Create sites
A site could for example be the location of the HQ and the different manufacturing plants that your organization has across the world. The sites will be sto...
Thu, 9 Mar, 2023 at 3:43 PM
Setting up your organization's hierarchy in RAYVN
In the RAYVN hierarchy, each company can build its own business structure, with its terminology. This means users, teams, and templates can be added to an...
Fri, 18 Jun, 2021 at 9:53 AM
Import contacts
Contacts are imported to RAYVN from Account settings – Contacts. Click "import contacts from file". You will now see a window where y...
Wed, 9 Aug, 2023 at 12:53 PM
Creating meeting templates
Using meeting templates might be useful if your organization want to use meeting that has specific items and structure that need to be addressed during the ...
Mon, 26 Feb, 2024 at 12:57 PM
Setting up Rooms
In order to start using Rooms in RAYVN, you will need to set them up the way you want your organization to manage situations in.  1. Click on the settin...
Thu, 3 Mar, 2022 at 2:46 PM
Assign teams to rooms
For the teams to be able to operate within the different rooms, you need to assign the teams to the room they should be able to operate within.  Each te...
Thu, 3 Mar, 2022 at 2:04 PM