The default method for a user to log in to RAYVN is to use: 

  1. Username and password

To add an extra layer of security to your account, RAYVN offers Multi-factor authentication (MFA). 

Multi-factor authentication (MFA) provides a method to verify a user's identity by requiring them to provide more than one piece of identifying information. This ensures that only valid users can access their accounts even if they use a username and password that may have been compromised from a different application.

So when MFA is enabled on your account, you will need the following to log in to RAYVN:

  1. Your username and password
  2. A 6 digit one-time code sent by SMS to your phone

This extra layer of verification secures you from others being able to log in to your account if they should get hold of your username and password. They will need access to the SMS that is sent to your phone to be able to log in. 

MFA, also known as 2FA (Two-factor authentication), is being used in an increasing number of IT platforms to avoid hackers or forbidden access to user accounts. 

All customers can determine whether or not they want to enable MFA on their accounts. But we will, of course, recommend everyone to use MFA for increased security to your RAYVN account.

Note that you will not need to use an MFA login each time you log in to RAYVN. You can choose to "Remember this browser", which will let you log in to RAYVN from your browser, without being prompted to enter the MFA code every time you log in. You will only be asked to add the MFA code by SMS when:

  • You log in from a different web browser
  • It is more than 30 days after your last SMS verification (of that specific web browser)
  • You have been inactive/not logged in for more than 7 days, you 

Contact us to get more information about the MFA and how to enable this for your account.

How to log in with Multi-factor authentication (MFA)

Go to the standard login page, and enter your username and password. Click "Log in".

If MFA is enabled for your account, you will be asked to enter your phone number. Begin by selecting your country code, and then add your mobile phone number. Then, click the Next/Arrow at the bottom.

You will now receive an SMS on your mobile phone. 

Then enter the 6-digit code into your login window. Note that the codes sent by SMS are only valid once, and can not be re-used. You will receive different codes for each login using the MFA.

If your logging into your own browser, you can also check the checkbox "Remember this browser". RAYVN will then remember and authorize logins from this specific browser for the next 30 days.

The first time you log in with the MFA, you will be presented with your personal recovery codes. Use this to be able to log in with the MFA if your mobile phone is not available. Copy the codes, and paste them into your personal notes on your computer. These recovery codes can also be reset by your RAYVN admin if needed. 

Confirm that "I have safely recorded this code". Click Next/arrow.

You are now good to go. Click "Continue" to enter RAYVN.

Reset the MFA recovery codes

Your RAYVN admin can reset the MFA codes for specific users. This can be used if:

  1. The users mobile phone is not available
  2. The user has lost her/his recovery codes

To reset the personal recovery codes, the administrator can log in to the account settings, and select the specific user. Then click on "Reset multi-factor authentication codes".